Frequently asked Questions


 Repair Terms & Conditions

  • Extra Local service/VAT taxes GST will be charged, if applicable
  • If your gadget is collected for repair, it will take 2-3 business days for it to be repaired. It could take longer depending on delays on parts approval and/or parts procurement.
  • For any further quick contacts & response In case of of any query/ information contact us on our “LRP Customer Care No. 85275 27333
  • Track Repair Status: Track your Gadget repair status online Thru LRP FIX 24*7 App available on Android Play Store / Apple Store
  • Spare Part Replacement: If a gadget requires a part replacement, part cost will be an additional charge. Our repair team will call you exclusively to take your kind approval.
  • Seek Approval for Additional Service: In case the gadget is given with NO POWER / NO DISPLAY / completely non-functional, only post our thorough check-up, we will be able to revert with exact diagnosis and list of parts gone bad. We follow a decision tree approach to repair the problem, thus it could be quite possible that we may call you more than once to seek a revised approval of additional parts.
  • The repair/workmanship warranty stands for One Month, subject to the gadget is not treated/opened/managed by any other vendor, post our last repair. Replaced Parts warranty is separate as per the warranty on each part.
  • In any physically damaged gadget or gadget with identified hardware damages, it is quite possible that any part which is intermittently working can potentially completely stop functioning, while we are in the process of diagnosing and resolving the reported issue/s. In such scenario, LRP will not be held liable for returning the gadget in the exact (pre-received) partial working condition, should the customer deny further repair and resolution by the LRP technical team.
  • Service Charge: LRP charges Rs 99/-as our basic visiting charge, if either the customer declines our service or denies us to pick up the equipment to bring to the TRC.
  • In case we charge the complete service charge (let’s say Rs 1200) and the customer equipment is brought to our repair centre and the customer denies/does not approve additional repair charges, no REFUND of any kind is entertained.
  • In case customer has provided the approval, and we are unable to source the part or not being able to repair, we return the gadget with a minimum Rs99/- deducted from the total as basic workmanship charges.
  • LRP does not save or preserve customer data in any form or records. LRP also does not guarantee any data recovery or data loss in the event of mobile repair. It is advisable for customer to maintain data backup before giving the phone for repair.
  • The customer fully indemnifies LRP for any or all software/licenses validity/originality that the customer has on its equipment/device. LRP does not participate or promote piracy of any kind.
  • LRP advices all its customers to retain original Licenses for any or all application Software’s/licenses that are pre-installed on the gadget/device. LRP is not responsible for any loss of installed application software during the process of repair.
  • Per gadget refers to each/specific Mobiles, Smart phones, Tablets, iPhone, Blackberry & devices with, as defined in the final Invoice
  • Hardware replacement rights are solely and exclusively held with LRP to install new or refurbished parts.
  • Parts warranty is provided by the part manufacturer.
  • LRP is not liable for any instance of pre-installed pirated software.
  • Hardware replacement is not included in the service plan
  • The start date/end date – mentioned in the invoice, defines the customer service period.
  • All hardware repairs will be carried-out in our local Technical Repair Centre.
  • In case of loss or theft LRP will not be responsible for any data related issue. However, LRP will provide similar device or cost (MRP of that phone at that time) final decision will be of LRP.
  • Please note that while collecting the invoice ensure the request ID / invoice id is mentioned at all times
  • For additional terms & condition, privacy policy, terms of use, visit our website 

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