Choose from widest range of plans based on your Smartphone

₹10001-₹15000
LRP Extra Protect Care for New Smartphone

₹10001-₹15000

1199
All Inclusive
₹15001-₹20000
LRP Extra Protect Care for New Smartphone

₹15001-₹20000

1499
All Inclusive
₹20001- ₹30000
LRP Extra Protect Care for New Smartphone

₹20001- ₹30000

2199
All Inclusive
₹30001-₹40000
LRP Extra Protect Care for New Smartphone

₹30001-₹40000

3199
All Inclusive

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Why choose LRP Captivators

Best in Industry Pricing

Best in Industry Pricing

Complete Coverage against a nominal price.
 Loss /Claim BER Condition

Loss /Claim BER Condition

Complete loss/claim BER condition
Best Repair Service

Best Repair Service

Only Brand Authorised Service Center
No Question Asked

No Question Asked

Be it Liquid or Physical, we will repair it all

Frequently asked Questions

Q. What are the services covered in the EXTRA PROTECT PLAN  (“Plan”)
This risk underwritten for First Year accidental /Liquid damage protection contract governs the support process for physical and fluid damages for under warranty Smartphones (“Device”) sold by its manufacturer’s official sales channels/retailers in and in its original packaging and 2nd Year for Extended Warranty for one Year in line with Manufacturer’s Warranty.

This plan is not valid for any products that are purchased by a customer post a return from the first customer & even in unboxed condition

  1. What are Plan Terms?
    Benefits under this Plan begins when you (Customer, who is the User of the Device) purchase the Plan and ends on completion of Twelve months (365 Days) from date of purchase of the Device (“Plan Term”) after 365 days Extended Warranty Plan starts for another One Year.
  2. What is the Plan Eligibility?
  1. This plan can be purchased only with the  Purchase of the Original Device
  2. The terms of this Plan, the original sales receipt for your Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a Damage Repair Service Request, the indemnification you provide about the working condition of the “Registered” Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan
  3. The Extra Protect Plan coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty in the first 365 days post purchase of the Original Device in the 1st Year and during 2nd Year of Plan it offers Extended Warranty for One Year in line with manufacturer’s hardware Warranty
  4. TWO Claims  Instance per Registered Device is allowed during the term of the Plan i.e in the first Year of Plan All subsequent Damage Repair Request if any, shall be considered for paid repair only, in the 2nd Year multiple repairs eligible for the registered device
  5. Benefits Value
    Maximum Benefits Value at any given point of time will be equivalent to the depreciated value of the Registered Device at the time of submitting the Damage Repair Request, less total sum of damage repair value from last Damage Repair Requests (if any) . Limit is TWO (2) repair instances of your Registered Device, subject to the maximum eligible Benefits Value at the time of submitting a request.
  6. Claim Processing Fee : 5% of Claim Invoice Value or Minimum 500/-  on approval of the Damage Repair Request , this needs to be paid in advance at the time of raising a Repair request for the device
  1. Beyond Economic Repairs (BER)
    If the repair cost of the Registered Device is more than the Benefits Value of the Registered Device, then the repair request will be determined as Beyond Economic Repairs (BER). In the event of BER, customer opting for reimbursement, the applicable depreciated amount less the processing fee (as applicable) will be returned to the customer as settlement subject to beneficiary returning the original device along with its original accessories and original box to LRP. In case the accessories along with the original box are not received by LRP, there will be a deduction of Rs.500 for Android devices and Rs. 1000 for Apple devices from the final settlement amount.
  2. Plan Activation
    On successful purchase of the Plan an automated communication will be sent to the registered email Id along with the policy document , Please note, the email will be received on the email Id registered at the time of Plan purchase from the Retail Store. On email you will receive LRPFIX APP LINK and Key to activate the Plan
  3. Service Request Process
    In the event of damage to the Registered Device, you (Beneficiary) are required to do the following things:
    1. An immediate intimation (not later than 72 hours from the date and time of damage) about the damage should be given to ICICI Lombard via its support channels comprising of Customer Care Number: 1800 2666, or log on to the website www.icicilombard.com, alternatively you can use the LRP FIX APP OR Through LRP CARE No. 85275 27333
    2. The event needs to be notified to LRP with cause or reason of damage & obtain services estimate towards damage
    3. Do not get the damaged Registered Device repaired unless intimated by LRP & further authorized by LRP
    4. Documents required during the Damage Repair Request: (1) Electronic form duly filled in with all the details of the damage, (2) ID proof, if requested, (3) Purchase invoice, if requested (4) Provide any additional document if required by LRP or the risk underwriter to determine the admissibility of the Damage Repair Request.
  4. Depreciation Matrix 
    The standard depreciation matrix applicable for this Plan is as below:
PeriodPercentage  of   Invoice Value
0-90days10%
91 days – 180 days25%
181 – 365 days50%
  1. Support Contact Detail
    1. ICICI Lombard Customer Care Number: 1800 2666
    2. LRP Customer Care Number:  85275 27333, All days 10AM to 7PM
    3. Register on LRPFIX APP to register complaints
    4. LRP Care email id : lrpcare@lrpcaptivators.com

Please Note : Detailed Customer Policy document  will be shared though registered email id

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