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LRP EXTRA PROTECT CARE

• Total Protection Plan for Physical and Liquid Damage for your Mobile Phone
• 2Claims allowed during the LRP Protection plan

1. EXTRA PROTECT PLAN  (“Plan”) This risk underwritten for First Year accidental /Liquid damage protection contract governs the support process for physical and fluid damages for under warranty Smartphones (“Device”) sold by its manufacturer’s official sales channels/retailers in and in its original packaging , This plan is not valid for any products that are purchased by a customer post a return from the first customer & even in unboxed condition
2. Plan Term Benefits under this Plan begins when you (Customer, who is the User of the Device) purchase the Plan and ends on completion of Twelve months (365 Days) from date of purchase of the Device (“Plan Term”)
3. Plan Eligibility
   1. This plan can be purchased only with the  Purchase of the Original Device
   2. The terms of this Plan, the original sales receipt for your Plan, the original sales receipt of your Device, the proof of your identity provided at the time of raising a Damage Repair Service Request, the indemnification you provide about the working condition of the “Registered” Device before the purchase of the Plan and the Plan Confirmation are each part of your Plan
   3. The Extra Protect Plan coverage provided by the Plan is additional to the coverage provided by the manufacturer’s hardware warranty in the first 365 days post purchase of the Original Device in the
   4. TWO Claims  Instanceper Registered Device is allowed during the term of the Plan i.e in the first Year of Plan All subsequent Damage Repair Request if any, shall be considered for paid repair only,
   5. Benefits Value Maximum Benefits Value at any given point of time will be equivalent to the depreciated value of the Registered Device at the time of submitting the Damage Repair Request, less total sum of damage repair value from last Damage Repair Requests (if any) . Limit is TWO (2) repair instances of your Registered Device, subject to the maximum eligible Benefits Value at the time of submitting a request.
   6. Claim Processing Fee : 5% of Claim Invoice Value or Minimum 500/- on approval of the Damage Repair Request , this needs to be paid in advance at the time of raising a Repair request for the device
4. Beyond Economic Repairs (BER) If the repair cost of the Registered Device is more than the Benefits Value of the Registered Device, then the repair request will be determined as Beyond Economic Repairs (BER). In the event of BER, customer opting for reimbursement, the applicable depreciated amount less the processing fee (as applicable) will be returned to the customer as settlement subject to beneficiary returning the original device along with its original accessories and original box to LRP Underwriter.
5. Plan Activation On successful purchase of the Plan an automated communication will be sent to the registered email Id along with the policy document , Please note, the email will be received on the email Id registered at the time of Plan purchase from the Retail Store. On email you will receive LRPFIX APP LINK and Key to activate the Plan
6. Service Request Process In the event of damage to the Registered Device, you (Beneficiary) are required to do the following things:
   1. An immediate intimation (not later than 72 hours from the date and time of damage) about the damage should be given to LRP via its support channels comprising of the
   2. To register Service Request -Toll Free No.1800 2666  
   3. For Escalations –LRP FIX APP OR THRU CARE No. 85275 27333
   4. The event needs to be notified to LRP with cause or reason of damage & obtain services estimate towards damage
   5. Do not get the damaged Registered Device repaired unless intimated by LRP & further authorized by LRP
   6. Documents required during the Damage Repair Request: (1) Electronic form duly filled in with all the details of the damage, (2) ID proof, if requested, (3) Purchase invoice, if requested (4) Provide any additional document if required by LRP or the risk underwriter to determine the admissibility of the Damage Repair Request.
7. Depreciation Matrix  The standard depreciation matrix applicable for this Plan is as below:

Period	Percentage  of   Invoice Value
0-90days	10%
91 days – 180 days	25%
181 – 365 days	50%

8. Support Contact Details:
   1. LRP Customer Care Number For Escalations :  85275 27333, All days 10AM to 7PM
   2. Register on LRPFIX APP to register complaints
   3. LRP Care email id :lrpcare@lrpcaptivators.com

Please Note : Detailed Customer Policy document  will be shared though registered email id